The Chief Operating Officer (COO) leads and oversees the organization’s ongoing operations. As a key member of the Leadership Team, the COO is the right hand of the Chief Executive Officer (CEO), manages the internal operations of the organization, establishes policies and processes that promote organizational culture, and is critical to the development and execution of the strategic plan. The COO is responsible for the efficiency of the business, which includes setting and achieving comprehensive goals for performance and growth, leading 35+ employees, encouraging maximum performance and dedication and supporting the growth of volunteerism nationwide. The COO role is a high-visibility position, requiring strong communication skills and the responsibility to positively represent the organization in the community and in the media. The COO must maintain the highest level of integrity and lead by example in all areas.
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